Let's talk

Sign in to your account and open your orders page. Every order has an Order status link beneath it — select that to see current tracking and delivery progress for that shipment.

Tracking details are also included in the shipping confirmation email sent when your order leaves our facility. Check your spam folder if you have not received it.

Our peptide products are typically shipped in a padded foil envelope, sealed in a foil mylar pouch, via USPS, UPS or FedEx at ambient (room) temperature. The freeze-dried powder form is inherently stable and is not at risk of degradation during standard shipping times.

Wrong item received: contact support within 48 hours of delivery with your order number and a photo of the item received, and we will correct it.

Lost, stolen, or damaged in transit: if you purchased shipping insurance at checkout, contact us to file a claim. If you did not, you will need to file a claim directly with the carrier.

Yes. Optional shipping insurance is available at checkout. For a small fee it protects your order against loss, theft, or damage in transit, and lets us resolve issues quickly by filing a claim on your behalf.

Due to the sensitive nature of our products, all sales are final and we cannot accept returns. This protects the integrity and chain of custody of every product we ship. If you received a damaged or incorrect product, contact support within 48 hours of delivery so we can investigate immediately.

Payments are captured immediately when an order is placed, so we charge a 5% cancellation fee to cover processing fees that are not refunded to us when an order is cancelled. Please review your order carefully before submitting.

For relevant products, the Certificate of Analysis for both the current and previous batches is on the product page. Look for links containing the batch number near the product description, or a direct download link. Contact support if you have trouble locating a specific COA.

Lyophilized powder: keep the unopened vial in a freezer at -20°C or colder for maximum stability.

Reconstituted liquid: refrigerate between 2°C and 8°C for short-term storage, or divide into single-use aliquots and freeze at -20°C to avoid repeated freeze-thaw cycles.

No. Our products are chemical reagents sold for in vitro laboratory research only. They are not drugs, foods, or cosmetics and are strictly forbidden for human use. Any application in humans is illegal and potentially dangerous.