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Sign in to your account and open Orders. Tap any order to see its progress, and select Track package for live tracking once it ships.

Tracking details are also included in the shipping confirmation email sent when your order leaves our facility. Check your spam folder if you have not received it.

Our peptide products are typically shipped in a padded foil envelope, sealed in a foil mylar pouch, via USPS, UPS or FedEx at ambient (room) temperature. The freeze-dried powder form is inherently stable and is not at risk of degradation during standard shipping times.

Wrong, damaged or missing item: contact support within 30 days of delivery with your order number and a photo of the item received, and we will reship the correct item at no charge.

Delayed, lost or stolen in transit: the carrier is responsible once it accepts the package, but report it to us and we will file the carrier claim for you. Lost or delayed orders are eligible for reshipment or compensation at our discretion; Mindful Guarantee orders are handled first.

No. The Mindful Guarantee offered at checkout is not shipping insurance and does not insure the package. It is an optional, non-refundable fee for priority service: covered orders are handled first, and any reshipment, replacement, return or compensation the order qualifies for under our policies is processed on an expedited basis without waiting for the carrier's claim to conclude.

Due to the sensitive nature of our products, all sales are final and we do not accept returns or exchanges. This protects the integrity and chain of custody of every product we ship. If you receive a damaged, incorrect or missing item, contact support within 30 days of delivery and we will reship it at no charge.

Orders that have not been fulfilled can be cancelled at no charge for a full refund. Once an order has shipped, it can only be cancelled by returning the package unopened at your expense, and the refund is the product price less a 10% cancellation fee. Shipping fees and the Mindful Guarantee are non-refundable. Please review your order carefully before submitting.

For relevant products, the Certificate of Analysis for both the current and previous batches is on the product page. Look for links containing the batch number near the product description, or a direct download link. Contact support if you have trouble locating a specific COA.

Lyophilized powder: keep the unopened vial in a freezer at -20°C or colder for maximum stability.

Reconstituted liquid: refrigerate between 2°C and 8°C for short-term storage, or divide into single-use aliquots and freeze at -20°C to avoid repeated freeze-thaw cycles.

No. Our products are chemical reagents sold for in vitro laboratory research only. They are not drugs, foods, or cosmetics and are strictly forbidden for human use. Any application in humans is illegal and potentially dangerous.