We offer a 30-day return policy from the date your tracking shows the item was delivered.
Returns, refunds, or replacements are granted at our discretion and only for items damaged or missing during shipping.
Shipping fees are non-refundable.
To start a return, email support@happypeptides.com with a photo of the damaged item and packaging.
If approved, we’ll send a return label and instructions. Returns sent without prior approval will not be accepted.
Shipping Fees
Shipping costs are non-refundable unless the package is lost in transit.
If your package is denied, unclaimed, or returned by the carrier, shipping costs will not be refunded.
Damaged / Incorrect Items
Check your order upon arrival.
If something is damaged, missing, or incorrect, contact us immediately with a photo.
Do not open or use the item, or your eligibility for a refund/replacement may be voided.
Order Cancellations
Most orders ship within 24 hours.
Once shipped, orders cannot be canceled.
Unshipped orders can be canceled, but are subject to a 5% cancellation fee.
Non-returnable Items
Gift cards cannot be returned or refunded.
We do not offer exchanges.
Refunds
Once we receive and inspect your return, you’ll be notified.
If approved, your refund will be processed to your original payment method within 10 business days.
If more than 15 business days pass without a refund, email support@happypeptides.com.